Shipping policy
Shipping Policy
At JYT Steel, we offer comprehensive shipping solutions to meet your delivery needs across Singapore and international destinations. Our commitment is to ensure your order reaches you safely and efficiently through various shipping options tailored to your requirements.
Shipping Options
1. Self-Collection (Will Call)
- Available at our warehouse: 7500A Beach Road, Singapore 199591
- Free of charge
- Professional loading assistance provided by our team
- Please bring appropriate vehicle for material transport
- Collection hours: Monday to Friday, 9:00 AM to 5:00 PM
2. JYT Steel Local Delivery Service
- Available throughout Singapore
- Cost-effective solution for bulk orders
- Real-time tracking provided
- Professional delivery team
- Advance notification of delivery time
- Customer must ensure adequate offloading capability at delivery site
Important Notes for Local Delivery:
- Please ensure proper access for delivery vehicles
- Provide accurate delivery address and contact information
- Specify any special handling requirements in advance
- Customer responsible for providing offloading equipment unless arranged otherwise
3. International Shipping
Air Freight
- Suitable for urgent, smaller shipments
- Size limitations:
- Maximum length: 96 inches (244 cm)
- Maximum width: 48 inches (122 cm)
- Weight restrictions apply
- Available services:
- Standard air freight
- Express air freight
- Customer's preferred carrier option available
Sea Freight (LTL/FCL)
- Ideal for:
- Large volume orders
- Heavy materials
- Long-length items
- Available services:
- Less Than Container Load (LTL)
- Full Container Load (FCL)
- Break bulk shipping for specialized cargo
Special Delivery Services
Additional Services Available:
- Lift gate service
- Pallet jack delivery
- Special handling equipment
- Residential delivery
- Timed delivery
- Custom packaging solutions
Delivery Guidelines
Customer Responsibilities:
- Provide accurate delivery information
- Ensure adequate access for delivery vehicles
- Arrange appropriate offloading equipment if required
- Be available during delivery window
- Inspect materials upon delivery
- Report any issues within 24 hours
Our Commitment:
- Advance delivery notification
- Real-time shipment tracking
- Professional handling of materials
- Prompt communication of any delays
- Careful packaging and protection
- Documentation support for international shipments
Order Tracking
- Track your shipment through our online portal
- Email updates at key shipping milestones
- Direct communication with our logistics team
- Dedicated support for international shipments
Contact Information
For shipping inquiries or special arrangements:
- Phone: +0065 83561000
- Email: support@jytsteel.com
- Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM SGT
Please contact us before placing your order if you have specific delivery requirements or need clarification about our shipping services. Our team is ready to assist in ensuring a smooth delivery experience.